FAQ
If your question isn't here, call or text — we answer those too, free.
The business
Yes — a real person, not an answering service. Every call gets picked up. If you have an emergency at 3am, we'll talk you through your options and dispatch if needed.
If we're not at your door within 2 hours of your call, the service call fee is waived. No fine print. Ask for it at the door if we're late — we honor it on the spot.
We diagnose, then tell you the price before we start. You say yes or no. If we find additional issues mid-job, we call you before doing any extra work. The quote you approve is the invoice you receive.
We come back, on us. If a repair we did fails within 30 days, we return and fix it at no charge — parts and labor. Nine years in Queens; our reputation is the business.
Cash, all major credit cards, and Zelle. No payment until the job is complete and you've confirmed you're satisfied.
Yes. NYS Master Plumber license, full general liability insurance. Ask for credentials on arrival — we expect it.
The work
Yes. Nights, weekends, holidays. Emergency plumbing is half our business — the truck is stocked and someone is always on call.
Shut off the main water valve (we'll help you find it on the phone), move valuables away from the water, and don't use any fixtures if sewage is backing up.
We camera-inspect questionable lines first. If your pipes can't take jetting, we say so and use the auger instead. We don't break things to bill you for fixing them.
Recurring clogs are a symptom — usually roots, grease buildup, or a sagging pipe section. We can camera the line and show you exactly what's down there.
Tankless saves space and runs efficient, but costs more upfront and needs the right gas line. For most Queens homes replacing an existing tank, a quality tank unit is the honest recommendation. We'll tell you if your situation is different.
8–12 years for tanks. If yours is past 10 and needs a major repair, we'll usually recommend replacement — paying $600 to extend a dying unit one year is bad math.
Usually, but not always — a running toilet flapper is the most common culprit and costs almost nothing to fix. We check the cheap causes first.
A leak in the pipes running under your concrete foundation. Caught early it's a contained repair. Ignored, it undermines the slab. A warm floor spot or unexplained usage means call now, not next month.
Maybe — but get the footage. If a contractor recommends replacement and won't show you camera video of a collapsed line, that's your answer. We'll do a second-opinion camera inspection and show you everything.
In NYC, the homeowner owns the line from the house to the city main, including under the sidewalk. We'll show you on the footage exactly where your problem sits.
It wastes up to 200 gallons a day — on a NYC water bill that's real money every month. The repair pays for itself fast.
A real person answers, every hour of every day.
We pick up. Every call.